2023 · Contact centre
A multilingual Amazon Connect contact centre for a fintech
a European fintech contact centre · Cloud and contact-centre engineer
The problem
A European fintech contact centre serves customers in German, Turkish and English. Standard contact centre setups assume one language and one channel.
What I built
I built a multilingual contact centre on Amazon Connect, with the routing, data storage and reporting around it.
The result
Customers get help in German, Turkish or English without a separate setup for each.
Main tools
- Amazon Connect
- AWS Lambda
- Amazon DynamoDB
- Amazon S3
- AWS EventBridge
This is the short version. The full case study is available on request.